Privacy policy
Privacy Policy
Updated: October 1, 2024
MAKE WELLNESS and its affiliates and subsidiaries respects your concerns about privacy
and values the relationship we have with you. This Privacy Policy describes the types of
personal information we collect about our customers, including online, how we use the
information, with whom we share it, and the choices available to our customers regarding
our use of the information. We also describe the measures we take to protect the security
of the information and how our customers can contact us about our privacy practices.
In order to exercise any of your rights described herein, you can contact us using the
details at the section "Contact Us" below.
1. Information We Collect
We may obtain information about you from various sources. We may collect
information when you purchase goods or services from us, on our website
(www.makewellness.com), via our social media pages, at one of our events or if you
contact us by telephone.
Our products are available for sale online or in person through our Affiliates. Unless
otherwise indicated at the time that you provide your information, any information
collected by an Affiliate, may not be provided to us. This Policy does not address any
data collection by any of our Affiliate partners. When you visit a MAKE WELLNESS
website or our social media pages, we may also collect certain information about your
device or usage by automated means, including using technologies such as cookies,
web server logs and web beacons.
2. Information You Provide
You may choose to provide information to us in a number of ways, such as when you
participate in an offer or promotion, when you make a purchase on our site or in our
stores or via our social media pages. The types of information you may provide to us
includes:
- Contact information (such as name, postal address, email address, mobile or
other phone number)
- Age and date of birth
- Gender
- Tax or Social Security Information (if an Affiliate)
- Payment information (such as your delivery address and billing address)
- Purchase history
- Account information (user ID and password)
- Product preferences and feedback
- Location information- Your physical characteristics, health or wellness concerns and preferences
- Information in relation to product complaints (includes reaction to
supplements, your ethnic origin and allergies)
- Content you provide (such as photographs, videos, reviews, articles, survey
responses and comments)
- Device information provided to us through the type of device you use when
you visit our website and social media pages which may also include
your unique device identifier, IP address, type of device or mobile
operating system
- Information provided to us through social media networks when you visit our
social media pages (such as your name, profile picture, likes, location,
friend list and other information made publicly available by you on the
social media network)
3. How We Use the Information
We may use the information provided to:
- Send you promotional materials or other communications
- Provide products and services to you
- Process your payment and/or gift card transactions
- Create and manage your online account, including access to your online
and in-store purchase history
- Assist with product selection
- Respond to your inquiries
- Tailor ads displayed to you on our site and elsewhere to your interests
and history with us
- Communicate with you about, and administer your participation in,
special events, contests, sweepstakes, surveys and other offers
- Operate and communicate with you about our social networking
applications
- Operate, evaluate and improve our business (including developing new
products and services improving our current products and services;
managing our communications; analyzing our products; performing
data analytics; and performing accounting, auditing and other
internal functions)
- Protect our systems and infrastructure from security risks
- Comply with applicable legal requirements, relevant industry standards
and our policies
- If we use your information in ways not mentioned here, we will let you
know in advance.
5. Technologies We Use
5.1. Cookies, Web Server Logs and Web Beacons
Cookies are small text files that websites send to your computer or other Internet-
connected device to uniquely identify your browser or to store information or settings
in your browser. Your browser may tell you how to be notified when you receive
certain types of cookies and how to restrict or disable certain cookies. Please note,6. however, that without cookies you may not be able to use all of the features of our
websites.
In conjunction with obtaining information through cookies, our web servers may log
details such as your operating system type, browser type, domain, and other system
settings, as well as the language your system uses and the country and time zone in
which your device is located. The web server logs also may record information such
as the address of the web page that linked you to our site and the IP address of the
device you use to connect to the Internet.
To control which web servers collect this information, we may place tags on our
webpages called "web beacons." These are computer instructions that link web pages
to particular web servers and their cookies.
5.2. Third Party Web Analytics Services
We may use third party web analytics services on our websites such as Google
Analytics. The service providers that administer these services use technologies such
as cookies, web server logs and web beacons to help us analyze how visitors use the
site. The information collected through these means (including IP address) is
anonymized before being shared with these service providers, who use the
information to evaluate use of the websites. You may deactivate the ability of these
analytics services to analyze your browsing activities on this site.
5.3. Targeted Advertising
We also may contract with our Affiliates or third-party advertising networks that collect
IP addresses and other information through the use of cookies, web server logs and
web beacons on our websites and emails; on third-party websites and emails; and on
our advertising placed on third-party websites. They use this information to provide
advertisements about products and services tailored to your interests (including for
companies not affiliated with us). You may see these advertisements on our websites
and other websites. This process also helps us manage and track the effectiveness of
our marketing efforts.
How We Use the Information Collected by Automated Means
We may use the information collected through automated means on this site for
market research, data analytics and system administration purposes, such as to
determine whether you have visited us before or are new to the site, to tailor ads
displayed to you on our site and elsewhere and for compliance with our legal
obligations, policies and procedures, including compliance with relevant industry
standards. We also may use the information in other ways for which notice is provided
at or before the time of collection.
7. California Privacy Rights
7.1. California "Shine the Light" Law
If you reside in California, you have the right to ask us one time each year if we haveshared information with any third parties for their direct marketing purposes. To make
such a request, please contact us as described below. In your correspondence,
please confirm that you are a California resident making a "California Shine the Light"
inquiry.
7.2. California Consumer Privacy Act
If you reside in California, you have the following rights:
- You have the right to opt-out of any sale by us of your personal
information
- You have the right to request the deletion of your personal information
- You have the right to request us to disclose to you the following, no more
than twice in a 12-month period:
- Categories of personal information we collected about you during the
preceding 12 months
- Categories of sources from which we collected the personal information
during the preceding 12 months
- Business or commercial purpose for collecting or selling your personal
information during the preceding 12 months
- Categories of third parties with whom we shared the personal
information during the preceding 12 months
- Specific pieces of personal information we collected about you during the
preceding 12 months
- You have the right to request us to disclose to you the following, no more
than twice in a 12-month period:
- Categories of personal information we collected about you during the
preceding 12 months
- Categories of information we have sold and categories of third parties to
whom the information was sold during the preceding 12 months
- Categories of information we disclosed about you for a business purpose
during the preceding 12 months
- We will not discriminate against you because you exercised your rights
under this section of this Policy.
- For a listing of the categories of personal information we have collected
about California residents in the preceding 12 months, the
categories of sources from which that personal information was
collected, the business or commercial purposes for which we
collected the personal information, and the categories of third
parties with whom we share such personal information or to whom
we sell or disclose such personal information for a business or
commercial purpose, please see Sections 1 through 6 and 8 of this
MAKE WELLNESS Privacy Policy.
To exercise the rights described above, you must submit a verifiable consumer
request to us by contacting us at the as described below and providing the requested
information.
To submit a verifiable consumer request, you will be asked to provide certaininformation to help us verify your identity. The information we ask you to provide to
initiate a request may differ depending upon the type of request, the type, sensitivity
and value of the personal information that is the subject of the request, and the risk of
harm to you that may occur as a result of unauthorized access or deletion, among
other factors. We may also require you to provide a written declaration that you are
who you say you are. If we cannot verify your identity, we will not be able to comply
with your request. We will inform you if we cannot verify your identity.
7.3. Do Not Track
Under California law, website and online service operators are also required to
disclose how they respond to web browser "do not track" signals or other similar
mechanisms that provide consumers the ability to exercise choice regarding the
collection of information about a consumer's online activities over time and across
third-party websites. We currently do not change our tracking practices in response
to "do-not-track" signals or other similar mechanisms.
7.4. Third Party Collection
California law also requires website and online service operators to disclose whether
third parties may collect information about their users' online activities over time and
across different sites when the users use the operator's website or service. Third
parties that have content or services on our site such as a social feature, analytics
service, or an advertising network partner, may obtain information about your
browsing or usage habits while you visit our website and while you visit third party
websites that use the same content or services.
8. Information We Share
We do not rent lists or sell or otherwise disclose information we collect about you,
except as described here. We may share your information with:
Our Affiliated Legal Entities
Third party service providers who perform services on our behalf based on our
instructions. We do not authorize these service providers to use or disclose the
information except as necessary to perform services on our behalf or comply with
legal requirements. Examples of these service providers include entities that process
credit card payments, logistics providers to fulfill and ship or deliver customer or
Affiliate orders and provide web hosting, advertising and marketing services
In addition, and notwithstanding any other provision herein, we may retain and
disclose information about you (a) if we are required to do so by law or legal process;
(b) to law enforcement authorities or other government officials; (c) for legal reasons
related to violation of our Policies and Procedures, or (d) when we believe disclosure is
necessary or appropriate to prevent physical harm or financial loss, or in connection
with an investigation of suspected or actual fraudulent or illegal activity.
We also reserve the right to transfer information we have about you in the event we
sell or transfer all or a portion of our business or assets. Should such a sale or transfer
occur, we will use reasonable efforts to direct the transferee to use information you
have provided to us in a manner that is consistent with this Policy. Following such asale or transfer, you may contact the entity to which we transferred your information
with any inquiries concerning the processing of that information.
9. Your Rights and Choices
We offer you certain choices in connection with the information we collect from you,
such as how we use the information and how we communicate with you. To update
your preferences, please contact us in the manner specified below.
9.1. Email Opt-Out
You can at any time tell us not to send you marketing communications by email by
clicking on the unsubscribe link within the marketing emails you receive from us or by
contacting us as indicated below.
9.2. Social Networking Application Opt-Out
To remove or delete our social media applications from your social networking
account, follow the instructions from the particular social network.
9.3. Withdrawing Consent
You may withdraw any consent you previously provided to us, or object at any time on
legitimate grounds, to the processing of your information. We will apply your
preferences going forward. In some circumstances, withdrawing your consent to our
use or disclosure of your information will mean that you cannot take advantage of
some of our products or services. To withdraw your consent, please contact us.
9.4. Reviewing, Updating and Modifying Information
Subject to applicable laws, no more than twice in a 12 month period you may have the
right to request access to and receive details about the information we maintain
about you, update and correct inaccuracies in your personal data, and have the
information blocked or deleted, as appropriate. The right to access information may
be limited in some circumstances by local law requirements. We may take reasonable
steps to verify your identity before granting access or making corrections. You may
request to review, change or delete your information by contacting us in the manner
specified below. You may also ask to see what information we hold about you and be
provided with:
- A copy of the personal information
- Details of the purpose for which the personal information is being or is to
be processed;
- Details of the recipients or classes of recipients to whom the personal
information is or may be disclosed, including if they are overseas
and what protections are used for those overseas transfers
- The period for which the personal information is held (or the criteria we
use to determine how long it is held)
- Any information available about the source of that information
- Whether we carry out any automated decision-making, or profiling, and
where we do, information about the logic involved and the
envisaged outcome or consequences of that decision or profiling.9.5. Objecting to processing
You may object to us processing your personal information where you believe that
your rights override our interests in the processing of your information.
9.6. Request for erasure
You may ask us to erase your information where:
- You do not believe that we need your information in order to process it
for the purposes set out in this Policy
- If you had given us consent to process your information, you withdraw
that consent and we cannot otherwise legally process your
information
- You object to our processing and we do not have any legitimate interests
that mean we can continue to process your information
- Your information has been processed unlawfully or has not been erased
when it should have been
Please be aware that these rights may not apply in all cases. For example, we do not
have to erase your information if we need to use that information for a legal process or
regulatory investigation that we are involved in or with respect to retention of legal
or contract matters associated with your account.
10. Data Transfers
We may transfer the information we collect about you to jurisdictions other than the
jurisdiction in which the information was originally collected and your information may
be processed and stored outside of your jurisdiction of residence. Those jurisdictions
may not have the same data protection laws as your jurisdiction of residence and your
information may be subject to applicable foreign laws. If we transfer your information
to other jurisdictions, we will protect that information in the manner described in this
Policy.
11. Children’s Privacy
Our websites are not directed to children under the age of sixteen and we do not
knowingly collect information from children under the age of sixteen on our websites.
If we become aware that we have inadvertently received information from a visitor
under the age of sixteen on a website, we will delete the information from our records.
12. How We Protect Information
We maintain appropriate administrative, technical and physical safeguards designed
to protect the information you provide against accidental, unlawful or unauthorized
destruction, loss, alteration, access, disclosure or use. However, no security system is
perfect and we cannot promise that information about you will remain secure in all
circumstances, including the security of your data during transmission to us.
13. Storage of Information
MAKE WELLNESS is based in United States of America and may in the future operate an
international retail and online business. As a result, your information may be
transferred to, stored at or processed in other countries and other countries which
may not have equivalent privacy or data protection laws. However, regardless of
where yourinformation is transferred, we will protect it in accordance with this Policy and
applicable laws in the jurisdictions where we operate.
14. Information Security and Data Retention
We use physical, technical, organizational and administrative safeguards to help
protect your information from unauthorized access or loss. For example, we use
technology like encryption to protect sensitive information (such as your name and
address) during transmission. We will retain your information for as long as the
information is needed for the purposes listed herein and for any additional period that
may be required or permitted by law.
15. Access and Correction
We comply with all applicable laws regarding access and correction of information.
You may contact us by using the information in the section "Contact Us" to update
the information you have provided to us, general enquiries or if you have any
questions on this Policy and how MAKE WELLNESS processes your personal
information.
User Submitted Content
Users may be able to submit reviews, content and other information and materials
that users have created through our website and through third party social media
platforms. ANY OPINIONS EXPRESSED IN ANY SUCH USER SUBMITTED CONTENT
ARE SOLELY THOSE OF THE USERS THAT SUBMITTED THE CONTENT AND DO NOT
NECESSARILY REFLECT THE OPINIONS, POLICY OR POSITION OF MAKE WELLNESS.
YOU ASSUME ALL RISKS ASSOCIATED WITH YOUR SUCH CONTENT, INCLUDING,
BUT NOT LIMITED TO, ANY THIRD PARTY'S RELIANCE ON ITS QUALITY, ACCURACY,
OR RELIABILITY, OR ANY DISCLOSURE OF INFORMATION IN YOUR USER CONTENT
THAT MAKES YOU OR OTHERS PERSONALLY IDENTIFIABLE. YOU HEREBY AGREE
THAT MAKE WELLNESS HAS NO RESPONSIBILITY OR LIABILITY WHATSOEVER FOR
ANY SUCH ACTIVITIES. YOU ALSO AGREE AND UNDERSTAND THAT YOUR USER
CONTENT IS NOT SPONSORED OR ENDORSED BY MAKE WELLNESS, AND YOU WILL
NOT IMPLY THAT YOUR USER CONTENT IS IN ANY WAY SPONSORED OR ENDORSED
BY MAKE WELLNESS.
16. Third Party Websites
Our Website(s) may contain links to other third party websites. These other websites
may have their own privacy policies and terms and conditions that are not governed
by this Policy. We are not responsible for the privacy practices or the content of any
website(s) owned and operated by any such third parties. Other websites may collect
and treat information collected differently, so we encourage you to carefully read and
review the privacy policy for each website you visit. Any links from this Website to
other websites, or references to products, services or publications other than those of
MAKE WELLNESS, do not imply the endorsement or approval of such websites,
products, services or publications by MAKE WELLNESS.
17. Updates To Our Privacy Policy
This Policy may be updated periodically and without prior notice to you to reflect
changes in our information practices. We will post a prominent notice on our websiteto notify you of any significant changes to this Policy and indicate at the top of the
Policy when it was most recently updated.
18. Contact Us
To contact us in relation information you have provided to us, to send us general
enquiries, to contact us in relation to this Policy and how MAKE WELLNESS processes
your personal information, or if you have any questions on your and any privacy issues
concerning MAKE WELLNESS you may contact us via our website as follows:
support@makewellness.com